RETURN, REFUND AND EXCHANGE POLICY

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All items with standard size (dress must be less than US14) and picture color can be returned, please contact us within 4 days after you receive the item. If you want to return, please send it back within 10 days, dresses must be received by our workers within 30 days of the delivery date.

You will be responsible for paying shipping fees back including but not limited to, the cost to ship back and any shipping materials cost, we are not able to provide return label.

Please report us the abnormal situation of the package within 4 days from date of shipping otherwise the Express refuses to pay any loss of package.
We will offer you a 50% refund if there is no quality problem but you are not satisfied with our product but you still want to keep it

You will be responsible for paying shipping fees back including but not limited to the cost to ship the package back and any shipping materials cost. Therefore, we kindly recommend you to return all unwanted items at one time if there are 2 or more products.
• For custom order can’t be returned, please note this policy, because even if they returned, we can't sell them again in the future.
• Refunds are issued to your original payment method. Refunds cannot be returned to alternate cards or different forms of payment.
• Returns must be received in new condition; unworn, unwashed, and with the hygienic liner intact. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to refusal.
• Original shipping cost is non-refundable.
• If there are no quality problems, we also hold the right to refuse any unreasonable returns, such as the wrong size you gave us. But we still offer free alternation.

Please show us photos of error firstly, there are 3 ways to solve it.
1. Send items back to get full payment back.
2. Get 50% discount to keep it.
3. We will remake one and send it as soon as possible, the first item no need to send back.

FOR ALL FABRIC SWATCHES, ACCESSORIES AND RUSH ORDERS
All fabric swatches, measuring tapes, accessories, veils are final sale. No returns or exchanges for any reason. And we currently can not refund the rush fees on rush orders except defective items. We will refund the rush fee on defective order.

EXCHANGE POLICY
Because most of our orders are made-to-order products. We do not have ready-made items that can be shipped in exchange of your returned products. If you insist to exchange, you need to return the unwanted items (if eligible per the return policy) to us first, then we will refund you cost of dress (shipping cost is used and can't be refund again), and then place a new order for the replacement items. Prior promotional pricing or discounts used when the original order was placed will not be honored for a new order.

Return Process
1. Email our Customer Service: fairylandcn@outlook.com within 4 natural days upon receiving your order. Please send us an explanation and photographs to state the reason for your return. We reserve the right to refuse returns without prior approval from our Customer Service.
2. Once you received the reply from fairylandcn@outlook.com, it means your request for return has been approved. Please return the dress to us with the address we provided ASAP (10 days). This information must be written and sent to us with the package: Order Number/Email/Full Name. This is very important for us to recognize your package. We are not able to arrange a refund without this information.
3. All the items that be returned must be checked. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 5-10 business days for the money to get back to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge. Once receive the return dresses, we will check and deal with the refund in 3 to 5 business days. We reserve the right not to process the refund if they are returned in unacceptable condition. 
4. Original shipping cost is non-refundable.

CANCELLATION POLICY
We know that it is very important for you to order a product for your special occasion. However, please note that our products are made to order, we will process the order as soon as payment received. Once the tailoring process has begun, there will be Labor Costs and Material Costs.
• Unpaid orders will not be processed. If you do not need it, please ignore it.
If you cancel your order within 24 hours of payment, you will be eligible for a full refund.
• Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the dress price and the full shipping cost.
• Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the dress price and the full shipping cost.
• Cancellation beyond 120 hours after the order is paid:
you will get a partial refund consisting of 20% of the dress price and the full shipping cost.
Once your order has been shipped, it can no longer be cancelled.
If you need to cancel your order, please email fairylandcn@outlook.com and tell us your order number and phone number. We will calculate the cancellation time according to the time of the email is received.